Mobile & Desktop
Your privacy settings sync across all devices. Change a preference on your phone and it updates instantly on desktop.
LEGAL REFERENCE
Your Data, Your Control
We keep your account details, payment history and gaming preferences secure. This policy shows exactly how we collect, use and protect your information when you open an account...
Data SecurityPayment PrivacyAccount ProtectionTransparencyYour Rights
What We Collect and Why
When you open your account, we collect your name, email, phone number and identity details to verify your age and location. We also track your gaming activity, deposit and withdrawal history, and device information to prevent fraud and comply with local regulations in supported regions. Your payment data—whether you use DANA, OVO, GoPay or QRIS—is encrypted and never shared with third parties
without your consent. We use this information to process your transactions, personalise your lobby experience and keep your account safe.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Questions About Your Privacy
Team online
Email Support
Contact our privacy team at [email protected] with any questions about how we handle your data, your rights or our policy updates.
Account Settings
Manage your privacy preferences, communication settings and data sharing options directly in your account dashboard under Privacy & Security.
Data Requests
Request a copy of your personal data, ask us to delete your account or update your information through our Data Subject Request form.
REVIEW SIGNALS
How We Protect Your Trust
Encryption Standard
All data transmitted between your device and our servers uses industry-standard TLS encryption, the same technology banks use to protect your account.
Regular Audits
We conduct annual security audits and penetration testing to identify and fix vulnerabilities before they affect your account or payment details.
No Third-Party Sales
We never sell your personal data to advertisers, brokers or marketing firms. Your information stays with pulojudi unless you explicitly consent otherwise.
Compliance Framework
Our privacy practices align with international data protection standards and local regulations in supported Indonesian regions where we operate.
Incident Response
If a security breach occurs, we notify affected users within 48 hours and provide guidance on protecting your account and payment methods.
Staff Training
Every team member handling your data completes mandatory privacy and security training annually to ensure consistent protection across pulojudi.
BENCHMARKED
Consistency Across Our Platform
Live Tables & Slots
Whether you're at a live baccarat table or spinning slots, the same encryption and data handling rules apply to your session.
Sportsbook Markets
Your betting history and account balance are protected with identical security standards across casino, slots and sportsbook sections.
Payment Methods
DANA, OVO, GoPay and QRIS transactions all route through the same secure payment gateway with end-to-end encryption.
Account Recovery
If you lose access, our verification process protects your account from unauthorised recovery attempts while restoring your access quickly.
Data Retention
We keep your account data for as long as your account is active, plus 7 years for regulatory compliance after closure.
Policy Updates
When we change this policy, we notify you by email and in-app at least 30 days before the changes take effect.
What Defines Our Privacy Approach
Minimal Collection
We ask only for information we actually need to verify your identity, process your payments and keep your account secure. No unnecessary data gathering.
Transparent Tracking
Your gaming activity is logged for fraud prevention and account security. You can review your login history and session details anytime in your account.
Local Compliance
We follow data protection rules in supported Indonesian regions and store your information on servers that meet local regulatory requirements.
Consent-First Sharing
We never share your data with partners, sponsors or third parties without your explicit written consent. You control who sees your information.
Easy Deletion
Close your account anytime and request permanent deletion of your personal data. We remove it within 30 days except where law requires retention.
Cookie Control
Manage your cookie preferences on our site. We use cookies only for session management, security and remembering your lobby preferences—never for tracking ads.
Privacy Questions Answered
We retain your data for 7 years after account closure to comply with financial and gaming regulations in supported regions. You can request earlier deletion where local law permits, though some records may be kept for legal obligations.
Yes. Submit a Data Subject Request through your account settings or email [email protected] and we'll send you a complete copy of your personal data within 30 days, including your gaming history and payment records.
No. Your payment credentials are tokenised and processed through secure payment gateways. We store only a reference token, never your actual card or wallet details. Your bank or e-wallet provider holds the real payment information.
We never sell your personal data. We may share anonymised, aggregated statistics with partners for service improvement, but nothing that identifies you individually without your explicit consent.
We notify you within 48 hours of discovering a breach, explain what happened and provide steps to secure your account. We also report the incident to relevant authorities in supported regions where required by law.
Yes. Manage your communication preferences in your account settings under Notifications. You can disable promotional emails, SMS and push notifications while keeping essential account and security alerts active.
We use cookies for session management, security verification and remembering your lobby preferences. We don't use cookies for cross-site tracking or targeted advertising. You can disable non-essential cookies anytime in your browser settings.