Account Age Requirement
You must be 18 or older and provide valid identification. We verify this before your first withdrawal.
LEGAL REFERENCE
Our Terms Shape Your Account
We've built these terms around how you actually play. From account setup through your first deposit via QRIS or OVO, every rule here protects both your account and...
Account SecurityPayment ClarityDispute ResolutionIndonesia-CompliantReal Payouts
Policy Foundation & Payment Context
pulojudi operates under the laws applicable to our supported regions, including Indonesia where local regulations permit. Your account is governed by these terms from the moment you sign up. We process deposits and withdrawals through DANA, OVO, GoPay and QRIS — each with its own settlement timeline. Disputes are handled through our support team first; escalation follows Indonesian consumer protection frameworks where
applicable. Your account balance is held in trust and remains yours to withdraw at any time, subject to any active bonus terms you've accepted.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Questions About These Terms
Team online
Live Chat
Our support team answers term questions in real time. Open the chat widget in the bottom right of your account dashboard and ask about anything in this policy.
Email Support
Send detailed questions to [email protected]. We respond within 24 hours with clarification on account rules, payment holds or dispute procedures.
Account Settings
Review your accepted terms, Deposit references and account restrictions directly in your settings panel. Update your preferences or contact us if anything needs adjustment.
REVIEW SIGNALS
Why These Terms Matter
Transparent Rules
No hidden clauses. Every term is written in plain language so you know exactly what you're agreeing to when you open your account.
Indonesia-Focused
We've shaped these terms around Indonesian payment systems, local dispute resolution and the way you actually deposit and withdraw.
Account Protection
Your balance is segregated and protected. These terms guarantee your funds remain yours and are only used for gameplay you authorize.
Dispute Clarity
If something goes wrong, these terms outline exactly how we investigate, what evidence we need and how we resolve it fairly.
Payment Certainty
DANA, OVO, GoPay and QRIS settlement times are spelled out here. You know when your withdrawal will land in your wallet.
Regular Updates
We notify you of term changes 30 days in advance. You can always review the current version in your account or here on this page.
BENCHMARKED
How Our Terms Stack Up
Bonus Term Lock-In
Bonuses come with playthrough requirements. These are shown before you claim, and you can always play without a bonus instead.
Withdrawal Limits
Daily and monthly withdrawal caps apply based on your account tier. Limits reset on the first of each month or when you tier up.
Dormancy Policy
Accounts inactive for 12 months may be closed. We'll email you before this happens so you can log back in and keep your account live.
Dispute Timeline
We investigate disputes within 7 business days. You'll hear from us with a resolution or a request for more information.
Payment Method Changes
You can switch between DANA, OVO, GoPay and QRIS anytime. Changes take effect on your next transaction.
Term Amendment Notice
Major changes to these terms are announced 30 days ahead. You can accept the new terms or close your account penalty-free.
What Defines Our Policy
Real Account Ownership
Your balance is yours from day one. These terms guarantee you can withdraw your funds at any time, subject only to active bonus playthrough.
Instant Verification
Account setup takes seconds. We verify your identity before your first withdrawal, not before you can play or deposit.
No Hidden Fees
Deposits and withdrawals are free. DANA, OVO, GoPay and QRIS charges are covered by us, not passed to your account.
Bonus Clarity
Every bonus shows its playthrough requirement upfront. You decide whether to claim it or play without one instead.
Fair Dispute Process
If something feels wrong, we investigate with you. These terms outline exactly what we need to resolve it and how long it takes.
Indonesia Payment Ready
QRIS, DANA, OVO and GoPay are built into these terms. Settlement times and limits reflect how these systems actually work.
Terms & Conditions Questions
Contact our support team immediately with your email and registered phone number. We'll verify your identity and reset your access within 24 hours. Your balance stays safe in your account until you regain access.
Yes. You can close your account from settings anytime. Any balance remaining is yours to withdraw via DANA, OVO, GoPay or QRIS before closure. If you have an active bonus, you'll need to complete playthrough or forfeit the bonus amount first.
Daily and monthly limits depend on your account tier. You can withdraw as often as you like within those limits. Limits reset monthly on the first. QRIS, DANA, OVO and GoPay withdrawals typically land within 1–4 hours.
We investigate disputes within 7 business days. We'll ask for details about the transaction, check our records and get back to you with a resolution or next steps. Most disputes are resolved within this window.
No. Deposits and withdrawals are free. We cover all DANA, OVO, GoPay and QRIS processing fees. You see the exact amount you're depositing or withdrawing before you confirm.
Accounts inactive for 12 months may be closed. We'll email you before this happens. Log back in anytime to keep your account active, or contact support to reactivate a closed account.
Yes. You can switch between DANA, OVO, GoPay and QRIS anytime from your account settings. The new method takes effect on your next transaction. Your balance stays the same regardless of which method you use.